frequently asked questions
Please read this section to find answers to the most commonly asked questions regarding our products, and use of our web shop. If you cannot find a satisfactory answer to your question please do not hesitate to Contact Us.
Q. Are EBC parts the same size as original equipment?
A. Yes, EBC Brakes produce parts that are the same technical dimensions as original equipment parts.
Q. Are the product pictures of the actual part number?
A. No, they are a generic picture to show you what the product looks like.
Q. Can the courier call me before delivering the goods?
A. No, couriers do not have company mobile phones. If possible use a work address to deliver to or a friends house.
Q. Can you leave the delivery by the door, in the garage, under the car, in the shed etc, etc, etc?
A. No, ALL deliveries must be signed for.
Q. When will my order be processed?
A. Normally, orders placed on a business working day before 12:00 (Spanish time) will be processed on that day. Orders placed after 12:00 (Spanish time) will be processed the following business working day. Any orders processed outside of normal business opening hours will be processed on the next business working day.
Q. I need to change my order that I have placed online, can you just charge my credit card the additional amount required?
A. No. When an order is placed online, the payment is made via the PayPal web site. They tell us if the payment is accepted or declined, but in either case we never see your full credit card details.
Q. My credit card has been "Declined", can you tell me why?
A. No, as we are not specifically told why ourselves.
Q. How many sets of pads do I need?
A. Most EBC automotive brake pad part numbers contain 4 pads, unless stated. The pads are sold to change a complete Axle set, so enough to change both sides.
Q. Is the disc price for a pair or one disc?
A. The price shown is for a single disc only. Remember to change the quantity to two, when you add this part number to the cart, if you want a full Axle set. (Except where the discs are "sided", left and right).
Q. Do EBC Automotive discs come with ABS ring sensors?
A. No. EBC’s technical department recommend removing the old ABS ring to fit to the new disc or purchasing new ABS rings from the car manufacturer.
Q. Do EBC Automotive discs come with wheel bearings?
A. No. These, if needed, will have to be purchased from the car manufacturer.
Q. I have received a set of four brake pads for my car. On my old set of four pads I had two metal wear sensors attached to two of the pads. The new set only has one metal wear sensor attached to one of the pads, is this correct?
A. Yes, this is perfectly fine. As soon as this pad has worn down to the metal wear indicator level there will be a noise alerting you that the complete set of brake pads needs replacing.
Q. How do I know if I have SOLID or VENTED discs?
A. Looking down on top of the disc currently fitted to the car, a solid disc looks like one piece of metal. Vented discs look like two pieces of metal, with vents in the middle.
Q. Can you sell me a big brake conversion for my car?
A. We sell replacement parts to the Original Manufacturers specifications. It may be possible to fit bigger discs to a specific car, but you would need to tell us the donor car details.
Q. There is no selection for GT or 16v etc, which one is correct for my car?
A. Models are listed by engine size and only listed by trim level where parts are unique to that level of trim.
Q. Do you provide discounts to clubs and societies?
A. All discount applications are individually evaluated. If you feel that you are eligible for a club or society discount please use the trade account sign-up form to create an account. Once your application has been accepted, you will be able to purchase our products at a discounted rate.
